Call Us : +91 90814 66782
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Call Us : +91 90814 66782
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At KD Machinex Enterprise, we are committed to ensuring that your orders are processed efficiently and delivered on time. This Shipment and Delivery Policy outlines the shipping procedures, delivery timelines, and terms associated with the delivery of our products purchased through kdmachinex.com or directly from our office.
Orders are processed within 1-3 business days after payment confirmation. During high-demand periods or holidays, processing times may be slightly extended.
We offer various shipping methods based on the size and weight of the machinery and the destination of the order. Shipping options will be discussed and confirmed during the purchase process.
Shipping costs are calculated based on the delivery location, the weight, and dimensions of the product. Any additional handling fees for special equipment will also be communicated at the time of order confirmation.
Customers are responsible for any customs duties, taxes, or import fees that may apply based on the destination country’s regulations.
We offer nationwide shipping within India. Delivery times vary depending on the location but typically range from 5-10 business days from the time of dispatch.
Our shipping partners are reliable and experienced in handling machinery deliveries to ensure that products arrive safely.
We also ship our machinery to select international destinations. Shipping times and rates vary depending on the location. Typically, international shipments take between 15-30 business days, depending on customs clearance and other factors.
For international orders, please contact us directly at kdmachinex@gmail.com or +91 97376 35923 to get a detailed shipping quote and estimated delivery time.
Domestic Orders: Standard delivery within India takes 5-10 business days after shipment. Delivery times may vary depending on the location and unforeseen circumstances such as weather conditions or carrier delays.
International Orders: International delivery typically takes 15-30 business days, subject to customs clearance and local delivery services.
In the event of significant delays, we will notify you via email or phone.
Once your order has been shipped, you will receive a tracking number by email. You can use this tracking number to monitor the progress of your delivery through our shipping partner's website.
If you do not receive your tracking details, please contact our customer support team for assistance.
If there is a delay in the delivery of your order or if you experience any issues with your shipment (e.g., damage or incomplete delivery), please notify us within 48 hours of receiving the product.
In case of damaged goods, we recommend documenting the damage with photos and contacting us immediately to resolve the issue.
We do not ship to P.O. boxes or military addresses (APO/FPO).
Some countries may have import restrictions or specific shipping regulations for machinery. Customers are advised to check their country's import policies before placing an order.
We reserve the right to update or modify this Shipment and Delivery Policy at any time. Any changes will be reflected on this page, and the updated effective date will be indicated.
If you have any questions regarding your shipment or delivery, feel free to contact us at:
KD Machinex Enterprise
61/62, Arjun Park, Near Punagam Station, Punagam, Surat-395010, Gujarat, India
Email: kdmachinex@gmail.com
Phone: +91 97376 35923